Refund
Policy:
1)
Regular Hosting Accounts:
Monthly
Charged Accounts:
All
our monthly payment hosting plans are backed
by 30-day unconditional money back guarantee.
We work hard to offer best service and value to you, our
customers and to keep you satisfied, nevertheless, should you
decide to discontinue your hosting service with us, we will
refund you your first 30 day of service charges minus any set-up
fee. After initial 30 days your monthly hosting charges are
non-refundable.
Lets
work some numbers out: If you signed up with us on June 20th
2000, you are eligible for a complete refund until July 19th,
2000 minus any setup fee. Beginning
July 20th 2000, you are charged every month on the 20th
for next month of service and you are liable to pay for that
month of service.
Non-Monthly Payment
Plans:
All
our non-monthly payment hosting plans are backed by 30-day
unconditional money back guarantee.
We work hard to offer best service and value to you, our
customers and to keep you satisfied, nevertheless, should you
decide to discontinue your hosting service with us, we will
refund you your non-monthly hosting service charges minus any
set-up fee. After initial 30 days of your hosting account activation, you
are liable to pay for the period you signed up for.
For
example, If you have signed up for one year of pre-paid hosting
service, we will refund you your payments (minus any or all
setup fee) if you cancel your service within 30-days of your
hosting account activation with us.
After the initial 30 days you are liable to pay us for
the complete year of service.
Under yearly plan we charge you every year for the next
year of pre-paid service and you are liable to pay for that
period.
Lets
some numbers out (yearly payment account): If you signed up with
us on June 20th 2000, you are eligible for a complete
refund until July 19th, 2000 minus any set up fee.
On and after July 20th 2000, you are liable to
pay for the complete one year of hosting service.
Beginning June 20th next year, that is 2001,
you are charged for next complete year of service and you are
liable to pay for that year’s service unless you cancel before
on or before June19th, 2001 (in this example) or switch to
another payment or product plan or both.
2) Master Resellers:
Master Resellers are billed in such a way that all of the
billing cycles are moved to the first of every month. Here
is how we handle it.
Initial Account and Domain Activation: When you
'first' open up your master reseller account and any number of
domains, we will charge you for a full month of service right
away. On the first of next month, you are charged only for
the number of days your account and initial domains were active
in the first month. Thereafter you are charged on the
first of every month.
For example: If you opened your master reseller account
and a first domain on 10th of the current month we will charge
you $X for a full month of service. However, on first of
next month, you are charged only $X * (30-10)/30 for number of
days your purchase was active last month. Thereafter, you
are charged on first of every month for your initial account and
domains.
Subsequent purchases: All
subsequent purchases on your master reseller account are charged
for a full month of service on the 8th day of the
activation. On the first of next month, you are
charged only for the number of days your account and initial
domains were active in the first month. Thereafter you are
charged on first of every month.
For example: If you opened up a hosting domain on 15th of
the current month we will charge you $X for a full month of
service 8 days after on 23rd of the current month. However
on first of the next month, you are charged only $X* (30-15)/30
for number of days your purchase was active last month.
Thereafter, you are charged on first of every month for this
purchase.
To be a Master Reseller with OnlinePresence.com we must have
your updated credit card information on file with us. To
keep our costs low, we offer only credit card billing to master
resellers. For security reasons, we keep your credit
card information off-line and use our credit card terminals to
submit charges. For questions regarding any charges pls.
contact our support team at [email protected]
Money back guarantee:
As a Master Resellers you have 7 days to cancel a hosted domain
and not be charged for it. It is up to you to design your
own money back guarantees and billing policies.
3) Domain Registrations:
Domain name registrations are
non-refundable once the registration is processed and entered
into registry’s database. Therefore your registration
charges are refundable if we have not yet processed your
registration request.
4) Website development or
Web Designing:
All web designing or development
costs are subject to $400 or 25% cancellation fee, which ever is
higher plus charges for work that has already been completed and
all applicable charges, such as late payment and/or collection
service charges. Website development agreements are
customized for individual projects. Please contact us for
further information.
Terms of Service Agreement
By using our services in any matter
whatsoever, you agree to the following terms and conditions:
OnlinePresence.com Inc. will never sell or give away your email
address or other information from this database. Your email
address is considered contact information for any host names you
register. OnlinePresence.com Inc. will only provide this
information on request to proper authorities.
It is your responsibility to keep your email address current,
failure to do so may result in a termination of your account.
Net Abuse Policy
OnlinePresence.com Inc. also reserves the right to remove any
host name at any time without any warning in response to abuse
of the network. OnlinePresence.com Inc. defines abuse as
anything that is illegal and/or degrades the network such as to
affect other users of OnlinePresence.com Inc. or the network in
general. OnlinePresence.com Inc. feels that spam in any form,
including but not limited to, unsolicited commercial email, irc
messages and newsgroup postings is a serious abuse of the
network and will not tolerate OnlinePresence.com Inc.'s name
being used in such a way. If you chose to abuse the network or
defame OnlinePresence.com Inc. in any way, your host name will
be immediately deleted and appropriate legal action will follow
from OnlinePresence.com Inc., your ISP and the related parties.
Legal
OnlinePresence.com Inc. may only be used for lawful purposes.
Any use of these services which violates any local, state,
federal, or international laws which may apply to
OnlinePresence.com Inc., your local jurisdiction, or any
jurisdiction that you or your site may be subject to is strictly
prohibited.
You agree to indemnify, defend, and hold harmless
OnlinePresence.com Inc. from any and all liability, penalties,
losses, damages, costs, expenses, attorneys' fees, causes of
action or claims caused by or resulting directly and/or
indirectly from your use of the service which damages either
you, OnlinePresence.com Inc., or any other party or parties
without limitation or exception. This indemnification and hold
harmless agreement extends to all issues associated with your
account with OnlinePresence.com Inc..
OnlinePresence.com Inc. reserves the right to refuse or
discontinue service to anyone at our sole discretion. We may
deny you access to all or part of the service without notice if
you engage in any conduct or activities that OnlinePresence.com
Inc. in its sole discretion believes violates any of the terms
and conditions contained herein. OnlinePresence.com Inc. shall
have no responsibility to notify any third-party providers of
services, merchandise, or information, nor any responsibility
for any consequences resulting from such discontinuance or lack
of notification.
OnlinePresence.com Inc. makes no warranties or representations
of any kind for the services being offered. The service is
provided on an "as is" and "as available"
basis without warranties of any kind, either express or implied,
including but not limited to warranties of title, non
infringement, or implied warranties of merchantability or
fitness for a particular purpose. No advice or information given
by OnlinePresence.com Inc. or its agents or employees shall
create a warranty.
OnlinePresence.com Inc. provides no warranty that the service
will be uninterrupted or error-free. We assume no liability,
expressed or implied, for any downtime for any reason.
If you are dissatisfied with OnlinePresence.com Inc. or any of
its terms, conditions, rules, policies, guidelines, or
practices, your sole and exclusive remedy is to discontinue
using the service.
OnlinePresence.com Inc. reserves the right to monitor any and
all communications through or with our facilities. You agree
that OnlinePresence.com Inc. is not considered a "secure
communications medium" for the purposes of the ECPA, and
that no expectation of privacy is afforded.
You agree that you as the person legally responsible for the use
of the URL to which your host name points and are at least 18
years of age or have your parent's or legal guardian's
permission before using our service. You also agree not to
use our service to host or publish adult oriented or sexually
explicit material.
You agree to adhere to these system policies as published online
at along with any documents specifically linked with that
document and mentioned as part of system policy, including
restrictions on services available with each account type,
restrictions on certain features, and all other policies
designed to protect and enhance the quality and reliability of
service at OnlinePresence.com Inc.. You agree to abide by any
and all future OnlinePresence.com Inc. decisions.
This agreement supersedes any written, electronic, or oral
communication you may have had with OnlinePresence.com Inc. or
any agent or representative thereof, and constitutes the
complete and total agreement between the parties.
If any provision of this agreement is determined to be invalid
or unenforceable, all other provisions shall remain in full
force and effect and said provision shall be reformed only to
the extent necessary to make it enforceable. |
