| General
Questions: |
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| Q.
What type of domain hosting setup you offer? |
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| A. Currently we offer hosting only on NT
platform. Since we offer our services mainly to
small business and entities, we believe NT platform serves
our customers better by being reliable and flexible (low cost of application development). In
future we will also be offering Unix hosting
services. |
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| Q.
What if I don't have a domain name? |
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A. When you open a web hosting domain, we
instantly provide you with a temporary sub-domain on our
servers. You can keep that temporary domain as long
as you want and switch it to your own domain name when
ever you like. When you are ready to switch your
domain, just have its name servers changed to the
following.
NS1.SNOWROUTE.NET
63.126.69.7
NS2.SNOWROUTE.NET
63.126.67.135 |
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| Q.
Is there a cost to set up a hosting account? |
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| A. First of all, to have a domain
hosted on our systems you need to have a hosting account
with us. There is no cost to have a hosting account,
however, you pay as you begin/continue to host domains.
Note: Once we provide with you a hosting account (loginID
and password) you can setup domain all by yourself by
logging to your account and activating domains.
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| Q.
Is there a cost to upgrade a hosting domain? |
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| A. No, there is absolutely no cost to
upgrade a hosting domain to a higher or lower plan. |
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| Q.
Do you limit bandwidth? |
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| A. No and Yes. We do not limit
bandwidth since we understand some sites needs
brustablility. We also do not limit data transfer as
long as a site is not consuming extraordinary
traffic. We monitor websites that exceed 10 GB of
monthly limit and if a site continues to exceed this limit
then we suggest that the domain be moved to a dedicated
server. 10 GB represent a generous amount of traffic
and should be sufficient for most medium to high traffic
websites.
We expect our customers to be reasonable in
utilizing our unlimited bandwidth/data transfer offering and monitor the website traffic to
check for abuses.
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| Q.
Do you offer adult hosting? |
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| A. No. |
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| Q.
Can I offer multimedia downloads and streams available for
mass distribution? |
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| A. We provide you with a facility to
setup multimedia streams etc. for your own personal or
business use. We are not setup to handle mass
distribution of such content. |
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| Q.
What are FrontPage Extensions? Do you support them?
What Version? |
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| A. FrontPage extensions are set of server
components that make Microsoft FrontPage web authoring
software interact with the web server in a particular
way. We support FrontPage 98/2000 web authoring by
providing FrontPage server extensions on our servers. |
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| Q.
Do you support FrontPage 2002 or XP extensions? |
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| A. Not at this point in time. If you
are using FrontPage 2002 or XP you can use it to publish
your site on our servers. Features new to FrontPage
2002 or XP will not work, every thing else should be fine. |
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| Q.
What do you charge for extra disk space? |
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| A. We have hosting plans to offer plenty of
disk space upto 250 MB. if you use more disk space
then your plan specifies, we simply upgrade you to our
next hosting plan. 250 MB is sufficient for most
demanding web applications, however for space above 250
MB, kindly contact our customer service for a custom
quote. |
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| Q.
Do you charge extra for disk space required by mail and
SQL databases? |
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| A. We do not charge you extra for mail
or SQL server database space (note that there is a monthly
charge to have a SQL server database). Your mail
server and SQL server database uses the spaced allocated
to you by us depending upon the hosting plan you have
purchased. We will simply upgrade you to a next
hosting plan if you run out of space. |
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| Q.
What are DNS servers? Why do we need them? |
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| A. DNS stands for 'Domain Name
Servers'. DNS servers translate domain names such as
'yourname.com' into virtual directories (on our servers)
which hold your web site(s). |
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| Q.
What name and IP addresses shall I use to point my domain
name to your servers? |
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A. The following name and IP addresses.
NS1.SNOWROUTE.NET
63.126.69.7
NS2.SNOWROUTE.NET
63.126.67.135 |
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| Q.
Can I use third party DNS servers to do my domain name
translation? |
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| A. Since we use shared IP addresses
you need to use our DNS servers to do the domain name
translation. You can access our DNS servers for your
domain via. our domain control panel. You have full
flexibility to modify A or MX records or set other
attributes. For a discussion on DNS servers please
refer to our 'Knowledge Base' which is accessible from our
Hosting
Manager area. |
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| Q.
Do you offer support for Active Server Pages? |
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| A. Yes, we offer Active Server Pages
support for all of our hosting plans. |
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| Q.
Do you offer support for Personal Home Page (PHP)
language? |
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| A. Yes we do (version 4.0). |
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| Q.
Do you offer CGI/Perl support? |
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| A. Yes, we offer support for Perl version
5.6 (.pl and .cgi). |
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| Q.
Do you offer database and/or ODBC support? |
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| A. Yes we provide ODBC support for Microsoft
Access Database. We provide system level DSNs for
database connectivity. Specific number of DSNs are
allowed under each plan. For more information please
view our hosting
pricing plans. |
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| Q.
Do you offer MS SQL database? |
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| A. Yes. |
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| Q.
Do you offer mySQL database? |
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| A. No. Database mySQL is more
common in Linux (operating system) world. We
currently offer only windows NT hosting plans with SQL
server database option. |
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| Q.
Do you design web pages or provide online solutions? |
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| A. Yes we offer full range of web designing
and presence services including turn key e-commerce
applications. |
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| Q.
Can I securely accept credit card or other information
through my web site? |
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| A. Yes, but you would need your own
security certificate that we can install. We do not
charge a monthly fee associated with your security
certificate, however there is a one time set-up fee
involved. |
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| Q.
What are autoresponders and how many do I get? |
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| A. Autoresponders are system generated
e-mail messages that are generated depending upon
conditions you specify. For example, you can set
autoresponders to send a confirmation e-mail when someone
submits an inquiry or payment form on your website. |
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| Q.
What about your technical support? |
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| A. Technical staff at
OnlinePresence.com is available to answer your questions
at almost all the times. We have found answering
your questions through only emails, to be highly
efficient. We respond to most of your inquiries in
less than 24 hours, though replying back within few hours
is customary for us. In case your site is down for
more than 30 minutes and you need to speak with one of our
technician, you may call us at 630-865-4311 or voice/fax
at 312-896-9222. |
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| Q.
What is a hosting account? |
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| A. A hosting account establishes your
profile on our servers and gives you a userID and a
password to logon and manage your websites.
Technically you can have a hosting account but not have a
hosting domain. A hosting account allows you to open
new websites, manage your domains, resellers etc. |
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| Q.
What is a difference between a hosting account and a
hosted domain? |
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| A. See above. Hosted domain is
your actual domain being translated on our servers. |
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| Q.
How do I sign up for a hosting account? |
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A. It is very simple to sign up for a
hosting account with us, just send us a request and
include the following information.
Your e-mail address, First Name, Last Name, Company
(optional), Address, City, State/Province, Zip Code,
Country, Phone, Fax (optional). Or you may fill-out
our support
request form and request that a hosting account be
created for you. |
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| Q.
How do I host a domain? Do I need a hosting account first? |
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| A. To host a domain on our systems,
you need to have a hosting account with us (see
above). Once you have a hosting account, you login
using a userID provided by us and follow
instructions. For more information visit our tutorial
section. |
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| Q.
Do you support StoreFront2000? |
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| A. If you obtain Storefront
2000, our servers will support it. We have the J-mail
component installed for use with it. We do not
support the UPS component which calculates shipping
costs. UPS is soon coming up with an alternative XML
based service which would not require you to use this
component. |
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| Q.
What type of ASP file upload component is supported? |
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| A. We use SAFileUP.
SaveInVirtual is the option that is allowed. For
documentation on this ASP component, please visit: Software
Artisans |
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| Q.
Do you support custom .dll's or .exe's ? |
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| A. Sorry we do not allow
compiled components on our servers. Custom
DLLs or COMs could pose security risks to the servers. We
have no way of knowing what that object could do to the
system. Even if that is not a hazard.. if those are
compiled and not stable, those could crash the server and
force a system reboot. |
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| Q.
Do you support ASP FSO (FileSystemObject)? |
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| A. No ... FSO is not
allowed since it could pose a security risk to the
servers. It's one of the first items that SHOULD be
removed from a virtual NT host according to all security
manuals. This is not the case if a user is on a dedicated
server by themselves. |
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| Q.
I am running Internet Explorer 6 or AOL 6 and cannot log-in to your
Control Panel? |
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These two browsers have added some new privacy features, which can make it difficult to log-in to
the Control Panel.
You should be able to access your account with these steps.
From your browser, go to:
Tools --> Internet Options.
Click on the Privacy settings Tab.
Make sure that the slider is set for medium or low.
Click OK. |
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| Q.
Which geographical area do you serve. Can your sales
person visit our office? |
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Our clients are distributed all
over the world. We serve customer as far as Internet
can reach. Since we are located in Bensenville
Illinois, our sales staff generally travels to all areas
within Chicago land and seldom to areas in Wisconsin and
Indiana. Our sales team is not restricted to
specific geographical boundaries. If a project or a
job requires we visit any area within US and Canada.
At the current moment we server the following
communities in Illinois.
Chicago, Bensenville, Elmhurst, Wood Dale, Addison,
Bartlett, Bellwood, Berkeley, Bloomingdale, Broadview,
Brookfield, Burr Ridge, Carol Stream, Clarendon Hills,
Countryside, Darien, Elmwood Park, Franklin Park, Glen
Ellyn, Glendale Heights, Hillside, Hinsdale, Hodgkin,
Indian Head Park, Itasca, Lagrange, Lagrange Highlands,
Lagrange Park, Leyden Township, Lombard, Maywood,
Mccook, Medinah, Melrose Park, Montgomery, Northlake, Oak
Brook, Oak Brook Terrace, Oswego, Riverside, Roselle,
Schiller Park, Stone Park, Warrenville, West Chicago,
Westchester, Western Springs, Westmont, Wheaton, Willow
Springs, Willow brook, Winfield, Woodridge, Yorkfield,
Yorkville, Villa
Park, Arlington Heights, Buffalo Grove, Des Planes, Elk Groove Village,
Hoffman Estates, Inverness, Mt. Prospect, Niles, Palatine,
Park Ridge, Prospect Heights, Rolling Meadows, Rosemont,
Schaumburg, Wheeling, Naperville, Lisle, Aurora, River
Grove,
Arlington Heights, Norridge, Lagrange, Downers Groove and
the surrounding neighborhoods.
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| Domain
Name Registration and Site Transfer Questions: |
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| Q.
What extension domain names do you register? |
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| A. We only register top level domain names
ending with .com, .net or .org extensions. |
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| Q.
Do I own the domain name I register through you? |
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| A. Yes, you own the domain name registered
through our site. We send you a confirmation email
as well as an official document specifying you as the
owner of the domain name in question. |
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| Q.
Can I get a refund on the domain name I register? If I
don't want it any more? |
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A. No, once registered all domain
registrations are final. You can drop a domain name
you don't want but it is not possible to get a refund on a
registered domain name.
In case you submit a request for
registering a domain name and you wish to cancel that
registration, kindly email our support team as soon as
possible. If we have not yet registered that domain
we will refund your account completely or will not charge
your account. |
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| Q.
How long before would my domain name start functioning? |
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A. When you open a hosting account
with you your website starts functioning right away.
But when you want your domain name to translate to your
web site, it take about 48 hours before the translation
actually begins to take place.
This is because every DNS server around
the world gets updated once every 24 hours and when you
modify your domain name record to specify our DNS servers
IP addresses, we say it takes 48 hours before your
domain name begin to point your new web site on our
servers. |
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| Q.
How do I know if my domain name is still available? |
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| A. To find out if the domain name you want
(ending with .com, .net or .org extensions) is available,
kindly go to our home page and use our domain name
availability tool. This tool in real time informs
you if your domain name is available and offers you to
register it. |
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| Q.
How do I transfer an existing domain to your severs? |
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A. The way you transfer your domain
varies. For example, if you have registered your
domain name through us, you ask us to modify your domain
name record. All domain name record modifications
are free of charge. However, if you have registered
your domain name through other registration authorities,
such as NetworkSolutions or Register.com you would follow
their procedures to affect such a change.
The account set up message that you receive will
include information on the nameservers you need to point
your domain to. How you accomplish that depends on who
manages your domain name registration. Most services
provide a web-based control panel. Some names registered
through Network Solutions require that a special email
form be sent. If you are not sure, contact us and we can
assist you. Regardless of who manages your domain name,
the changes may take up to 72 hours to go into effect. |
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| Q.
If I have you host my already existing site, when should I
cancel service with my old host? |
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A. The change over or domain name
transfer takes from 48-72 hours. Your decision on when to
cancel your existing service really depends on if you can
put up with some down time between the transfer.
When you open up a domain on our system, you'll be
provided with an address that you can copy/upload your
current files to. Most folks prefer to keep service with
their existing provider until the transfer is completed
... giving them time to copy over any pages/files. This
also allows for a seamless transfer. |
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| Q. Who is
InterNIC? |
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| A. InterNIC is an independent
registration authority which is responsible for
maintaining all domain names records that end with .com,
.net and .org extensions. |
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| Billing
Questions: |
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| Q.
How and when do I pay for the services that you offer? |
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Q. You can pay by credit card or by
mailing/faxing your check To pay by credit card
simply add items to our shopping card and proceed to
checkout. Click here
to view the shopping cart.
You can also mail or fax us your check.
To fax us a check, fill it out completely, sign it and fax
it to 312-896-9222. If you prefer you may mail us at
our company address:
P. O. Box 576
Bensenville, IL 60106
Payments are due when you receive services. |
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| Q.
Can I use credit card to pay for service(s) I receive? |
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| A. Yes. Please proceed to our shopping
basket. |
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| Q.
Can I get a refund, if I decide to cancel my service
within 30 days? |
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| A. Yes, but any or all setup charges
are non-refundable. |
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| Q.
What if I dispute your billing statement? |
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| A. Contact
us and we will try our best to resolve any issue. |
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| Q.
Is there a minimum contract that I must sign for web
hosting? |
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| A. No. except when you sign up for our
specific promotions. |
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